KUCCPS Summoned Over Technical Glitch on Placement Portal

KUCCPS Summoned Over Technical Glitch on Placement Portal


KUCCPS Summoned Over Technical Glitch on Placement Portal,

The Kenya Universities and Colleges Central Placement Service (KUCCPS) has been given an ultimatum to respond within the next seven days to the technical challenges that were encountered on its portal. These issues prevented some students from accessing their placement results.


Significant concerns have been raised over the manner in which the university placement results are being implemented, as expressed by the Office of the Ombudsman in a letter that was dated Thursday, August 3, and addressed to KUCCPS Chief Executive Agnes Wahome.



The office has brought to applicants’ attention the fact that the only way they could check their placement information after taking the KCSE exam in 2022 was by using a commercial short message service (SMS) that cost Ksh25 per text message.



Students who had their enrollments handled by KUCCPS were asked to check their results by sending an SMS with their KCSE Index numbers to the number 20842.



The letter stated that “the attention of the Commission (Ombudsman) has been drawn to reports indicating that your institution released the placement results for students who applied to join universities and colleges in Kenya for the year 2022; however, access to such important information is restricted to short message service (SMS), whereof the costs per SMS are Ksh25.”


Concerned users initially brought this issue to light by pointing out the lack of free methods to obtain the material, either online or offline. This matter was initially brought to light by concerned users.



The Office of the Ombudsman conducted additional research, which led to the discovery that there is no information available on how students can receive the placement information on the website, nor are there any alternate options to obtain this information without paying additional charges.


The second part of the letter read as follows: “In accordance with the requirement for proactive information disclosure, your institution was expected to provide comprehensive guidance on alternative access procedures on your website or any other media (online or otherwise), in addition to the information about SMS access,”



“Within seven days of the date of this letter, we respectfully request your response to these concerns. We also ask for information about the measures being taken by your institution to ensure full compliance.”



Students had previously voiced their dissatisfaction with the fact that the only way to discover where they had been assigned was through the use of a short messaging service (SMS), and that this approach only disclosed fundamental information such as the class and school to which they had been assigned.


Several students voiced their dissatisfaction with the fact that they were unable to download their admission letters from the portal.


A total of 285,167 students from 69 different universities, 210 different TVET institutions, and three different Secondary Teacher Training Colleges filed applications for placement in the KUCCPS.


Surprisingly, only 23,125 of the students who were eligible applied to degree programs, while 136,592 students applied to diploma courses. As a direct result of this, there are presently 483,457 open enrollment spots spread throughout various institutions and TVETs.



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